The refund policy applies to returned items and pre-dispatch cancellations. In other scenarios, the customer won’t be entitled to a refund. The shipping cost and the safety of the returned any product or device are the buyer’s responsibility.

For used products and devices, a refund is not applicable under the following conditions:

1. If the customer doesn’t want the product or device anymore or simply changed their mind about it.
2. The product is not returned in the same condition as received.
3. The product has faced any kind of damage by the customer. This involves both physical damage and software damage done due to unauthorized apps.
4. Parts of the device are missing (SIM tray, Battery, S-Pen, etc.).
5. The product has been repaired or tampered by a third party.
6. The product is out of the 7-day guarantee period. Only within this time frame can you apply for a return and a refund.
7. The device is locked in any way (Password, Pattern, Thumb impression, etc.).
8. The Gmail/iCloud of the customer is still signed in on the devices like smartphones, laptops, tablets, etc.
9. If the warranty seal is broken/missing.

The refunded amount will be deposited into your bank account within “15 working days”. Please note that the time frame for the refund amount to show up in your account is the same for cancellation before dispatch as well whether it’s a partial payment of 5% or full payment of the order.